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In general terms, here are some guidelines to follow regarding motivating employees, whether you’re coaching to improve listening, empathy or other skill sets:Emphasize the positive — what went right, what can be done instead of what cannot, what’s going well, and so on.Reward employees for exceeding expectations.Ask for employees’ input, and then use it.Hold employees accountable for their performance.Ask employees for their feedback on your performance and management style.Ask employees for their opinions and feelings on issues and decisions that impact the work environment.Give employees all the information, tools, and resources they need to do a great job (with continuous updates).Regularly talk to employees about the overall mission of the business and how their efforts contribute to it.Provide regular and appropriate feedback on performance.Involve employees in decisions that affect their jobs.Always celebrate success.Use “we” language.Be very, very, very fair with your employees.Tell the truth, but gently.Treat your employees as adult professionals — at least until they give you reason not to.Motivating employees so that they strive for quality in their work is an important part of every supervisor’s job. 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